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MATERIALS COMPLAINT PROCESS FOR PATRONS

  1. Obtain a Statement of Concern About Library Resources Form at any of the Library's Reference Desks or online.
  2. Fill out the form.  You may turn in the completed form at any service desk or mail it to the Director at Provo City Library, 550 North University Avenue, Provo, Utah 84601.
  3. You may read a copy of our Materials Selection Policy at any time by accessing the policy online or by asking for a print copy. The Materials Selection Policy, as approved by the Provo City Library Board, indicates the criteria the library staff uses to select material for the collection.
  4. The Manager will evaluate the item in accordance with the Library’s Materials Selection Policy, discuss the material with the Library Director and staff, and make a decision as to what should be done with the item.
  5. A response letter from the Manager will be sent in a timely manner.
  6. Patrons not satisfied with this disposition may then appeal to the Board of Trustees through the Library Director, who will forward the request to the Board along with staff recommendations. After reading the item in question and giving full consideration of the specific material, the Board of Trustees shall make final determination of the matter. The patron shall be notified of this action in a timely manner.