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HOW IT WORKS
Place holds on your desired materials through the library catalog. Holds may also be placed by calling 801-852-6661. In both cases you will need your library card number; if you need help accessing your library account, please call.
Give us at least 24 hours to gather and prepare your requests. Some items may not be available immediately but we will do our best to get you as many of the items you've requested as possible. You will receive a notification from the library when each of your requested materials is ready.
To pick up your materials, come to the North side of the Underground Parking Lot (enter from 100 East) during our regular business hours (9:00 am - 9:00 pm Monday through Friday and 9:00 am - 6:00 pm on Saturdays) and park in a numbered spot. Call 801-852-6679 when you arrive. A library employee will ask for your library card number and will gather and check out all materials waiting for you on the hold shelves. If you would like even faster service, call 801-852-6661 after you're received your notifications and schedule a pick-up time.
Curbside pick-up is available during our normal business hours. Curbside pick-ups are only for materials currently on the hold shelves.
Which library materials can I get through curbside pick-up?
Most library materials are available for curbside pick-up. This includes books, CDs, movies, audiobooks on CD, book club sets, discovery kits, and board games.
Chromebooks and Basement Creative Lab equipment are not available through curbside; however, these items are be available to be checked out from the Circulation and Basement Creative Lab desks during the hours the library is open.
Can I return specialty items through curbside?
Specialty items, like Discovery Kits, board games, telescopes, Chromebooks, and Basement Creative Lab equipment cannot be returned in the book drops.
Please return these items inside at the Circulation Help Desk. Basement Creative Lab equipment needs to be returned to the Basement Creative Lab.
Can I request items and pick them up on the same day?
It takes time to collect requested items and prepare them for pick-up. If you've put something on hold, we ask for 24 hours to gather the items and place them on the hold shelves for you. Once you have a received a notification that they are on the hold shelves, you may pick them up.
Can the librarians help me find something I'd like to read without me needing to come into the building to browse?
Our librarians would love to help you find something to read! Fill out the simple form below, give us a few days, and we'll put some items on hold for you that we think you will like. When you are notified that your holds are ready for you, you can schedule a curbside pick-up to come get them.
I requested 20 items, but when I called to schedule a pick-up, only 5 were available. Why? When can I get my other items?
We will try our best to have all of your items ready within 24 hours. If all of your items are not yet available, it’s because we are still working on locating and getting them ready for pick-up. You can wait a little longer to schedule your pick-up or call back to schedule a second pick-up when additional items are ready.
If I'm sick, can I still pick up items via curbside pick-up?
For the safety of staff and patrons, please do not schedule a curbside pick-up if anyone in your household is ill.
Can I return materials I've previously checked out?
Library materials can be returned in the indoor book drops by the Circulation Help desk, in the outdoor book drops in the North Parking Lot, and in the outdoor book drops in our Underground Parking Lot.
Reading Recommendation Form
Please give us a little information about what you are in the mood for, and we will place a few holds and hopefully have options available for you to pick up in a day or two. You will receive notification when your holds are in and you can come pick them up or schedule a curbside appointment.
550 N. UNIVERSITY AVE PROVO, UT 84601
We're closed Monday October 10 due to Staff Training Day